Frequently Asked Questions
What are your service rates?
All our services are charged at the NDIS gazetted rates which can be found here.
For most allied health professionals, the rate is $193.99 per hour.
We charge for the following aspects of our therapist’s service:
Face-to-face or telehealth therapy supports
Non face-to-face supports including research time, collaboration with other members of the care team, phone assessment, therapy plan development, clinical documentation after an appointment, and report-writing
Travel time, within the NIDS Pricing Arrangements guidelines. Within metropolitan Melbourne, this means that your practitioner will charge up to 30 minutes of their time to and from your appointment. In some regional areas, this can be up to up to 60 minutes to and from your appointment.
Non-labour travel costs, as outlined in the NIDS Pricing Arrangements.
What is your cancellation policy?
For short-notice cancellations within 24 hours of an appointment, we charge according to the NDIS Pricing Arrangements. This means we charge for the allocated appointment time, as well as the travel time allocated to/from the booked appointment.
This is because the practitioner has reserved that time, and finding alternative work at short notice is often not feasible. As outlined in the NDIS pricing arrangements, late-cancellation fees can be charged if "the provider was not able to find alternative billable work for the relevant worker and, if not a sole trader/partnership, are required to pay the worker for the time that would have been spent providing the support."
Please note that in case of a short-notice cancellation, kilometres and non-labour travel costs such as toll road fees are only charged if these costs have been incurred. This means that if no travel took place, no distance charges or tolls would apply.
How much does a report cost?
Report charges vary according to the type of report and complexity of the case.
In general, we require the following allocations of funding for the below report types:
Functional Capacity Assessment, Vehicle Modification or Assistive Technology Assessment
10 - 15 hours + travel time
2 hours assessment
2 hours trial (if Vehicle Modifications or Assistive Technology required)
8 - 11 hours report-writing
1 - 2 hour review
Travel time (variable)
Independent Living Options Assessment
10 - 15 hours + travel time
2 hours assessment
8 - 11 hours report-writing
1 - 2 hour review
Travel time (variable)
Supported Independent Living Assessment
15 - 20 hours + travel time
2 hours assessment
12 - 16 hours report-writing
1 - 2 hour review
Travel time (variable)
Specialist Disability Accommodation
20 - 25 hours + travel time
2 hours assessment
17 - 21 hours report-writing
1 - 2 hour review
Travel time (variable)